Huan Helpdesk

• English

Go to website

• Is there a range limit for Huan Tags?

  Huan tags are small Bluetooth transmitters with a very long range. However, in an urban environment, the range is typically between 300 to 400 feet, as buildings, cars and other people can sometimes block or weaken the signal.  Once the signal from your pets' tag reaches a Huan Sensor or another Huan user, it is instantly relayed to your phone, notifying you of your pets' whereabouts.  As the Huan Pet Protection Network grows, we will be able to cover larger areas across the country, essentialVery popular

• Troubleshooting

  Make sure your pet is nearby when troubleshooting. To ensure the signal from your pet reaches your phone for testing purposes, make sure you are in close proximity to your pets' tag. This will make it much easier to determine if the tag is working properly. IMPORTANT: There is no need to pair the tags to your phone. Huan tags do not require a connection to your phone inVery popular

• How does Huan work?

  Huan is a nationwide network that connects pets and their owners. It is designed to be widespread and accessible to all.  All Huan users are working together to protect each others' pets. Huan owners actively protect all Huan pets around them, even if their phone is in their purse or pocket. Huan Tags are small, wearable Smart Pet Tags that transmit a signal every few seconds. The signal can be detected by any smartphone with the Huan app.  The Huan Network is augmented by Huan Sensors, whichVery popular

• Replacing the Battery

  Where do I get replacement batteries? Huan tag batteries are generic coin-type batteries and can be purchased in most grocery/convenience stores or even gas stations. Huan Tag batteries on Amazon (CR2032) [Tiny Huan batteries on Amazon (CR1632)](https://www.amazon.com/AmazonBasics-CR1632-Lithium-Coin-2-Pack/dp/B07JLN1WXT/ref=sr_1_6?dchild=1&keywordsVery popular

• Huan subscription

  Huan Smart Tags no longer require a subscription to use. How do I cancel or change an existing Huan subscription?   If you purchased a Huan subscription through our app (legacy) - please cancel through your iCloud account or Google Play app on your phone. To cancel on iPhone To cancel on Android To cancel a subscription purchased through our website,Very popular

• What happens if my pet is missing or lost?

  Huan is designed to detect missing pets automatically. Huan calculates the distance and time that has passed since your pet was last "seen" by the network, and can eliminate false alarms by keeping track of friendly users such as dog walkers who will pick your pet up from your home, even if they are not registered as co-owners.  Will Huan Alert me if my pet escapes and I'm not home? It's every pet parents' worst nightmare... What if something happens and I'm not there to prevent it? EvePopular

• Are Huan Tags GPS Trackers?

  Huan Tags are not GPS trackers - which provides several benefits: Safety - Huan Tags do not emit harmful radiation, and can be safely used by animals. Battery Life - Huan Tags can last up to a year on a single, replaceable coin-cell battery, with no need to recharge frequently.  Size - Small and lightweight, can be worn by tiny dogs and cats without being bulky. Price - GPS Trackers are expensive, and usually require a costly monthly service subscription.Popular

• I want to install a Huan Sensor in my business or home.

  Thats great! Thank you for helping us make the world a safer place for pets. Please submit a request using our Sensor Request Form, or email us at info@gethuan.com. Our team will follow up with you shortly.Popular

• How long does the battery last?

  All Huan Tags ship with a special, high capacity coin-cell battery which is designed to hold extra power. In addition, we have carefully optimized the tag operation to ensure maximum signal strength and reliability while ensuring battery usage is kept to a minimum.  Huan Tags are expected to last about 10 months to a full year between battery changes. Battery life can also be affected by other factors such as weather, battery freshness or brand.Some readers

• My dog destroyed his Huan tag! Now what?!

  Accidents happen! And while we don't condone the use of Huan Tags as chew toys, some dogs tend to disagree. The good news is - your tag is covered under our warranty. To receive a replacement, simply use the contact options on this page to submit a request and get in touch, and we'll make sure to send one your way.Some readers

• Can Huan Pets have multiple owners?

  Yes! Huan allows you to add multiple owners that can see your pet on the map and check its location, as well as receive alerts when they are detected while missing.  To invite another Huan user and make them a co-owner:  Navigate to the 'My Pets' page, and tap on the 'Edit' icon next to your pets' name. Tap on 'Add Owner' button. The app will generate a unique 4Some readers

• What is the Huan Pet Protection Network?

  The Huan Pet Protection Network is made up of 3 main groups: The Huan community of users and pet owners. Huan Users become part of the network by installing the Huan App, enabling their phone to become a Huan Sensor and detect missing pets while also keeping an eye on their own pets.  Huan Sensors - these are tiny, purpose built sensors that can be installed anywhere. The sensors listen for Huan Tag signals around the clock, and can help extend the network coverage, range and accuracy iFew readers

• Can other people see my pets' location?

  No. Huan maintains your privacy by design - only you and your co-owners can see your pets' location on the map.  When your pets' signal is detected by another Huan user, it is relayed to the Huan network without revealing their location to the other user, allowing you to locate your pet privately.Few readers

• Will using Huan drain my battery?

  The Huan App contains several battery saving optimizations which allow it to detect Huan Tags in the background without draining your battery.  We have recently introduced a "High Accuracy Mode" setting to the app, which greatly increases detection accuracy and speed, and can be enabled at any time from the Settings panel. You can enable this when hiking or traveling with your pet, and keep it off while spending time at home, where there's no need to constantly detect and update your pets' locaFew readers

• Huan Sensor for Mac

  Huan Sensor for Mac helps keep your pets safe while you're away from home by monitoring their Huan Tags continuously, and relaying their real-time location status directly to your phone.  Installing Huan Sensor You can install Huan Sensor for Mac directly from the Mac App Store using this link: Huan Sensor on the Mac App Store Running Huan Sensor  Make sure Bluetooth is enabled. Huan Sensor uses Bluetooth in orderFew readers

• I don't have a pet, can I still use Huan?

  Yes, Absolutely! Every Huan user helps strengthen the Huan Network and protect all pets who are wearing Huan Tags. Whenever the Huan App is installed, the phone it was installed on will start listening for Huan Smart Tag signals, and help keep all pet in the neighborhood safe.  Simply Install Huan and Log in Once you Install Huan and log in, your phone will become a Huan sensor, and you can help pet owners around you locate their missing pets, even if you don't have one. Should I asFew readers

• Do you make smaller tags?

  Yes! Tiny Huan tags are a smaller design that is suitable for cats and tiny dogs, and can be ordered through our online store.Few readers

• I love Huan and I want to help! What can I do?

  Why helping Huan matters As a community-based product, Huan relies on users like you to help us grow and reach more pet owners. With each and every new user, our pets become safer, and our community grows - progressing towards our goal of making the world safer for our four-legged family members.  **Here are some easy steps you can take to make your pets safer and help theFew readers

• Are Huan Tags Waterproof?

  Huan Tags are IP67 rated for up to 30 minutes in water up to 1m (3 ft) deep, and completely dust proof. The Silicon Sleeve also provides additional protection from the elements, and allows the tag to be washed under running water, or worn when swimming:Few readers

• Does Huan track me or share my personal information?

  Huan Does not track you, your location or share your personal information with anyone. Our goal is to create a community based on mutual values - love for pets and helping each other together. Huan will never be used as a platform to sell advertisements or other personally identifiable information of any kind.Few readers

• How can I get a Huan Sensor for my car?

  Please get in touch with us using the Sensor Request Form, or email us at info@gethuan.com. Our team will follow up with you shortly.Few readers

• Are Huan Tags safe?

  Huan Tags use a version of Bluetooth called Bluetooth Low Energy (BLE). Bluetooth Low Energy was designed from the ground up to have an extremely low energy footprint and conserve battery life.  The Bluetooth Low Energy radio inside your Huan Tag uses very low power emission standard, about 100 times weaker than the Apple AirPods, and 1000 times less than our cellphones. In addition, Huan Tags emit signals only periodically, greatly reducing both energy usage and the amount of radio traFew readers

• What about cats?

  Huan Tags are fully Cat Compatible! Tiny Huan tags are smaller Huan Tags that can fit cats and small dogs better. There are several different cat breeds to choose from when setting up your pet profile page. You can type these into the search box, or scroll down to find them Alphabetically.  Mixed Cat breed Abyssinian Burmese Egyptian Mau Himalayan **MaFew readers

• Where can I get Huan tags?

  Huan Tags are available through our online store.Few readers